Return Policy

Return & Exchange Policy

We want you to love what you ordered! If you’re not completely satisfied, you can return eligible items within 30 days from the date of purchase for a refund or store credit. Please read the following guidelines to ensure your return meets our policy.

How to Start a Return

If the item is from your purchase:

  1. Log in to your account and initiate a return request from your order.
  2. It may take up to 1-2 business days for your return request to be approved.
  3. If returning for a refund to the original payment method, a 10% restocking fee will be deducted from your refund.
  4. Return Shipping:
    • A free return shipping labeled will be emailed to you when your return request has been approved
    • We are not responsible for items lost or damaged in return shipping. 

If the item is a gift:

  1. Email us at info@pimabee.com with the subject line "gift return"
  2. Please include as much info as possible so we can verify the initial purchase including size, pattern, and name of the purchaser.
  3. All gift returns are for store credit or exchanges only. 
  4. All gift items are subject to our return eligibility policies.
  5. Return Shipping:
    • A free return shipping labeled will be emailed to you when your return request has been approved
    • We are not responsible for items lost or damaged in return shipping. 

Return Eligibility

To qualify for a return, items must be:

  • Unused, unworn, and in original packaging.
  • In the same condition as when you received them. Returns that do not meet these criteria may not be accepted and will be returned to you.

The following items are final sale and cannot be returned:

  • International orders
  • Final Sale items
  • Items purchased during Black Friday week
  • Items discounted by more than 25%

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 10 days of receipt.

  • How to report: Email info@pimabee.com with your order number and detailed photos of the damage or defect. We’ll be happy to assist you with a replacement.

Exchanges

  • Free Size Exchanges:
    If you need a different size, you can exchange your item within 30 days of purchase. Please email us at info@pimabee.com with the subject "size exchange + your order number" Include your new size in the email, and we’ll process your exchange.
  • Sale Items:
    Please note that items purchased on sale are not eligible for exchanges.

Order Cancellations

Once an order has been placed, we cannot guarantee cancellations or changes, as our system processes orders in real-time to ship as quickly as possible. Please double-check your order details before completing your purchase.

 

Shipping Fees

  • Shipping charges are nonrefundable.
  • For international orders, shipping fees, duties, and taxes are also nonrefundable.

Extended Holiday Returns

Orders placed between November 15, 2025, and December 15, 2025 are eligible for return until January 15, 2026.

Gift Returns & Gift Cards

  • Gift Returns:
    We offer store for returns of gift items, which can be redeemed within 30 days of purchase.
  • Gift Cards:
    Gift cards are nonrefundable and cannot be returned.

Important Notes

  • Final Sale Items:
    Items marked as final sale cannot be returned or exchanged.
  • Condition of Items:
    Items that are damaged, soiled, or show signs of washing or wear will be returned to you.
  • Returns After 30 Days:
    We cannot process returns after 30 days from the purchase date.

Questions?

If you have any questions or concerns about your order, please reach out to us at info@pimabee.com before initiating your return. We're here to help!

Thank you for shopping with us!